 AWWA Extra-Value Set: Five customer service training videos on a single DVD at one low price!
Water and wastewater utilities are now emphasizing customer service as a vitally important function. These training videos show the right ways (and the wrong ways) to handle customer service.
This one DVD contains five videos:
Customer Service for Water Utilities
The basics of water utility customer service for new employees. 15 minutes.
Customer Service-A Team Effort
Using a team approach for higher levels of customer service. 13 minutes.
Customer Service-Working with Difficult Customers
Techniques for maintaining a positive outcome to potentially negative encounters. 20 minutes.
Customer Service-Strategies for Field Representatives
customer service techniques for field crews. 13 minutes.
Customer Service-Internal Customer Service.
How to improve working relationships among employees. 18 minutes. |