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ON THE JOB: CUSTOMER SERVICE
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| Nonmember Price: | $149.00 |
| Member Price: | $99.00 |
In Stock
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 Customer service is the front line of your utility. How they handle customers and complaints determine the public's perception of your utility for better or worse. This video looks at what it takes to deliver outstanding customer service every day, including:
- The evolving role of today's customer service representative
- The workstation: tools, resources, and software for customer service
- Ergonomics: working more productively and safely
- Handling a problem with billing/high bills
- Addressing water quality calls
- Dealing with questions you can't answer
- Working with difficult customers
11 minutes | | | DVD -
| | ISBN 978-1-58321-653-8 -
Catalog No. 64199 | |
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Contains 0 items
Subtotal: $0.00 |
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