3/19/2012 - 3/21/2012 | Portland, OR
2012 Financial Management: Cost of Service Rate-Making Seminar
Financial objectives in the drinking water industry are constantly changing, which makes financial management and capital finance planning more difficult and more important than ever. Utilities are ...
4/30/2012 - 5/4/2012 | Dallas/Ft Worth, TX
CS Week 36
CS Week offers managers and executives at investor owned utilities, cooperatives, municipalities and government entities access to over 60 workshops along with exhibits on meter-to-cash and customer ...
6/10/2012 - 6/14/2012 | Dallas, TX
ACE12
Mark your calendars now for AWWA’s Annual Conference and Exposition to network with and learn from your peers in the water industry ...
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Ongoing
Water Shortages: Finding a Solution
A minimum of six to seven years is typically needed to develop a new water supply from conception to delivery of water to consumers.  If you ...
Ongoing
High Bill Complaints? Easy Water Conservation Help for Your Customers
If you have heard one or all of the following comments from customers, this course is definitely for you and your staff: “There is absolutely NO ...
Ongoing
Increasing need for Water Loss Control
The AWWA’s Water Loss Control Committee’s (WLCC) report entitled: “Applying Worldwide Best Management Practices in Water Loss ...
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3/6/2012
Online Learning: The Water Professional’s Secret Weapon Webcast (W1219)
Join AWWA for this complimentary webcast to discover how you can improve your skills and advance your career in the water industry without leaving ...
3/21/2012 - 3/22/2012
Learn Best Practices in Multi-Channel Strategy
Virtual conference by CRMXchange focused on best practices in creating customer loyalty and retention strategies. ...
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American Water Works Association
WATER QUALITY COMPLAINT INVESTIGATOR'S FIELD GUIDE
This handy field guide provides procedures to help a customer complaint investigator determine the source of a water quality problem.Eight major categories describe the majority of customer complaints ...
American Water Works Association
BALANCING COLLECTION PERFORMANCE AND SERVICE RATINGS
Fiscal health and customer satisfaction are the dominant performance indicators for public utility companies. However, customers view some fiscal policies that may be positive for a utility's fiscal ...
American Water Works Association
FOCUS FIRST ON SERVICE: THE VOICE AND FACE OF YOUR UTILITY
Water utility customer service representatives face a variety of customer problems and complaints every day. They need specific training in how to deal with customer problems quickly and provide ...
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