Also available as a Kindle e-book

From tap water quality to climate change, you get the straight truth about water in this AWWA best seller.

Field investigation procedures to determine sources and solutions for customer water-quality problems.

Helpful information for formulating water utility policies that will maximize both revenue and customer satisfaction.

An in-service training workbook for water utility customer service representatives.

CLEARANCE! WAS $60, NOW $20. WHILE SUPPLIES LAST.

Presentations made at the 2007 AWWA Customer Service and Information Management Conference and Exposition, held March 4 - 7, 2007, in Austin, Texas.

Papers and presentations from the 2008 AWWA Customer Service Conference and Exposition and the 2008 AWWA Information Management & Technology Conference and Exposition (IMTech), held March 30 - April 2, 2008 in Detroit, MI.

Papers and presentations of the 2009 Customer Service and AWWA/WEF Information Management Technology Conference, held February 28 - March 4, 2009, in Charlotte, North Carolina.

This manual of practice covers public water utility management, designed for new managers, accountants, and supervisors.

This manual of practice provides complete operational guidance and data on all aspects of leak detection, water audits, and water-loss control for city water utilities.

Water conservation planning guide for city water utilities.