Start Date: 8/22/2012
Event End Date: 8/24/2012
The certificate program offers three courses. The overall program is based on research for an effective foundation building customer service training program that establishes a level of core competency for Customer Service Representatives (CSRs).

Start Date: 6/10/2012
Event End Date: 6/14/2012
MON04 - Leadership Forum: Exploring New Programs for Today's Utility Leaders
MON08 - Customer Education: Treatment, Risk and Conservation
MON13 - Whoa There Cowboy - Lasso in That Conservation Data!
TUE06 - "One Hand Washes the Other" - Innovative Customer Service Technology Approaches
TUE08 - Communicating the Value of Water Part 1: Educating Your Public
TUE20 - Leadership Forum: Skills, Tools and Resources to Become Tomorrow's Water Sector Leader
TUE23 - Workforce Development: How To Develop & Access New Labor Pools
TUE29 - The New "Two Step" - Combining Technology and Outreach to Maximize Water Savings
WED02 - Leadership Forum: Bringing It All Together - A Discussion of the Challenges & Opportunities Facing the Water Sector
WED05 - Communicating the Value of Water Part 2: What's in Your Toolbox?
WED11 - Maverick Magic - Integrating Energy and Water Efficiency

Learn More about Technical Program Tracks or view a complete list of tracks.

Start Date: 6/10/2012
Event End Date: 6/14/2012
SUN07 - Boil-Water Advisories to Do Not Use Orders

Click here to see a complete list of ACE12 workshops.

Start Date: 9/19/2012
Event End Date: 9/21/2012
Financial objectives in the drinking water industry are constantly changing, which makes financial management and capital finance planning more difficult and more important than ever. Utilities are faced with escalating costs of operational and infrastructure improvements, expanding regulatory and environmental forces from government and public interest groups, and public demand for clean and affordable water. This three-day course uses time-honored strategies to teach attendees how to be precise and correct when setting rates.

Start Date: 6/10/2012
Event End Date: 6/14/2012
Mark your calendars now for AWWA’s Annual Conference and Exposition to network with and learn from your peers in the water industry